WIPRO
Management trainee
Gurugram
Hello friends this notification has been released for the leading company Wipro this company is hiring management trainee at gurugram interested candidates can apply online check out the full details and apply link given below for these jobs and apply join our WhatsApp channel for such more jobs
Company name: Wipro
Role: management trainee
Location: gurugram
Registration id: 41839
Job description
- The purpose of the role is to provide effective technical support to the process and effectively resolve client issues directly or through timely escalation to meet process SLAS
Do
- Support process by managing transactions as per required qualities standards
- Fielding all incoming help requests from clients via telephone and or email courteous manner
- Document all pertinent end user identification information including name department contact information and nature of problem or issue
- Update on availability in the rave system to ensure productivity of the process
- Record track and document all requires received problems solving steps taken and turtles successful and unsuccessful resolutions
- Follow standard process and procedures to resolve all client queries
- Resolve client queries as per the SL
A’s defined in the contract
- Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problems resolution to clients
- Identify and learn appropriate product detail to facilitate better client interaction and troubles shooting
- Document and analysed call logs to sport most accuring trends to prevent future problems
- Maintain and update self help documents for customers to speed up resolution time
- Identify Red flag and escalate serious client issues to Tam leader in cases of unitmely resolution
- Answer all product information and disclosures are given to clients before and after the call email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis under troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding uses through step by step solutions
- SST clients with navigating around product menus and facilitate better understanding or product features
- Troubleshoot all client queries in a user friendly carticious and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients where appropriate with the objective of relating customers and clients business
- Organise ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAS
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing according to client
- Undertaker productive trainings to stay current with product features challenges and updates
- Enroll in product specific and any other training per client
- Requirements recommendations
- Partner with team leaders to brainstorm and identify training teams and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Amazon is hiring management trainee role at gurugram
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